Terms and Conditions of Use Squad Platform


Welcome to Squad, application available on our website https://joinsquad.co (“Squad”) which allows you stay accountable together to build new habits and achieve their goals. We are Squad (the “Company” or “we”) and have developed Squad. If you have any questions, comments, or concerns regarding these terms and conditions or our services, please contact us at contact@joinsquad.co

These terms and conditions (the “Terms”) apply to any registered user (the “Registered User”) and/or guest (the “Guest”) invited to Squad via an invitation link who access to and/or use Squad (“you”) and govern our mutual rights and obligations arising from the using Squad and provision of the services. By using Squad you enter into an agreement on provision of the services with us (the “Agreement”). These Terms are an integral part of the Agreement.

Your access to Squad and using our services are conditioned by acceptance of and compliance with these Terms and our Privacy Policy. By accessing or using Squad you accept these Terms and agree to be bound by them. If you disagree with any part of the Terms you may not use Squad.

We are constantly trying to improve Squad and our services, so these Terms may need to change along with updates and services. We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on Squad or in some cases we will notify you in advance via email. If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use Squad or our services. If you use Squad and our services in any way after a change to the Terms is effective, that means you agree to all of the changes.

Age limitation

Please note that Squad is designed for users 16 years old and over. By using Squad, you need to confirm that you are over 16. We take no responsibilities if your age confirmation is not true. If you believe that a child under 16 may have provided us personal information, please contact us at  contact@joinsquad.co

What do you need to know to use Squad?

How does Squad work?

Squad provides a way to help users stay accountable together to build new habits and achieve their goals. Squad is accessible via our website https://joinsquad.co where you can create your personal user account (“Squad Account”).

We reserve the right to modify, terminate or otherwise amend our offered services and any promotional offerings at any time in accordance with these Terms.

What versions do we offer?

Basic version of Squad is a free version where no payment is required and you can access our services once your User Account is activated or you were provided with an invitation link as the Guest.

Premium version of Squad is a paid version which requires payment subscription before you can access such services.

Pay-as-you-go version of Squad is a paid version which requires payment before you can access such services.

We may offer you a free trial that gives you access to certain features of the Premium version or Group version for a specified period without payment or at a reduced payment (a “Trial”). We are authorised to determine your Trial, and/or withdraw or modify a Trial at any time without prior notice and with no liability. For some Trials, we’ll require you to provide your payment details to start the Trial. By providing such details you agree that we may automatically begin charging you for the Premium or Group Services on the first day following the end of the Trial on a recurring monthly or other basis or another interval that we disclose to you in advance.

Any "credits" provided by "Squad" under your "Squad Account"—are not transferable, refundable or able to be exchanged for any type of cash refund or monetary exchange.

What are the Squad requirements?

Your use of Squad requires that you have hardware, software and an internet connection fulfilling certain recommended requirements, as may be specified in our FAQ's or Support Informations. If the recommended requirements are not met, you may potentially still use our service, but normally with a lower quality or performance. Such reduced quality or performance will not give you the right to claim any compensation from Squad.

Squad may not be always accessible due to the planned maintenance and updates of our software. If possible, we will inform you about such maintenance in advance, via e-mail, our website or via Squad interface.

How do you create an Squad Account?

To use certain parts of our service, you will need to create the Squad Account. You may register Squad account by following the instructions on our website or other instructions prompted to you. You are responsible for providing and maintaining accurate and updated personal information, and for safeguarding your account information. You may not select or use an identity of another person with the intent to impersonate that person. You must use a valid email address, and we reserve the right to verify this at any time. We will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Your Squad Account is strictly personal and shall not be used by any other person without your supervision. Neither shall you assign your account to any other person. You are in any event solely responsible for the use of Squad and our service through your Squad Account.

We may change, terminate, or restrict access to any aspect of Squad, our service or your Squad Account, at any time, without notice. We reserve the right to impose limitations of use based on what we consider fair or legitimate usage, both for free and paying Squad users.

You acknowledge that your Squad Account can be inaccessible for a limited period of time due to the necessary hardware and/or software maintenance of the server or in cases of temporary server shutdown.

What are your responsibilities while using Squad?

You are responsible for your use of Squad, including the lawfulness of any content displayed, shared, uploaded or otherwise made available by you while using Squad (the “User Content”). User Content includes room names, and you are responsible for ensuring room names does not include Prohibited User Content (as listed below). Your room names are used to construct the links identifying your rooms, and Guests you invite and other third parties can (request to) enter your rooms based on these links. As these Guests or third parties do not need to authenticate to Squad in order to do this, please be aware that room names must be considered public information. Do not include information that you do not want to make public in room names.

Any use or reliance on any User Content or materials posted via Squad or obtained by you through Squad is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any User Content or communications posted via Squad or endorse any opinions expressed via Squad. You understand that by using Squad and our service, you may be exposed to User Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, User Content that has been mislabeled or is otherwise deceptive. Under no circumstances will we be liable in any way for any User Content, including, but not limited to, any errors or omissions in any User Content, or any loss or damage of any kind incurred as a result of the use of any User Content generated or made available via Squad.

Restrictions on use of Squad and user content

We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect our rights, property or safety, our users and the public.

We reserve the right to report any illegal or suspicious activity to applicable local authorities.

Prohibited User Content includes, without limitation, a content which:

We reserve the right to edit or remove any User Content uploaded or posted through Squad if, in our opinion, such User Content does not comply with these Terms and our policy.

Charging, subscription and billing

After creating your Squad Account, the applicable subscription fee will be displayed to you depending on the chosen Squad subscription plan(the “Subscription Fee”).

The Subscription Fee will be paid via a payment gate available on Squad platform in advance on a monthly basis.

Your payment of the Subscription Fee will automatically renew at the end of the applicable subscription period, unless you cancel your subscription before the end of the subscription period. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the Basic version. We do not provide refunds or credits for any partial subscription periods.

Squad offers certain enhanced features of the Services which you can purchase as a monthly, yearly or lifetime subscription (“Subscription”). A description of features associated with Subscriptions is available via the Services. When you purchase a Subscription or a Product (each, a “Transaction”), we may ask you to supply additional information relevant to your Transaction, such as your credit card number, the expiration date of your credit card and your address(es) for billing and delivery (such information, “Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information. The amounts due and payable by you for a Transaction through the Services will be presented to you before you place your order.  If you choose to initiate a Transaction via the Services, you authorize us to provide your Payment Information to third party service providers so we can complete your Transaction and agree (a) to pay the applicable fees and any taxes; (b) that Squad may charge your credit card or third party payment processing account, including, but not limited to, your account with the app store or distribution platform (like the Apple App Store, Google Play or the Amazon Appstore) where the App is made available (each, an “App Provider”), for verification, pre-authorization and payment purposes; and (c) to bear any additional charges that your App Provider, bank or other financial service provider may levy on you as well as any taxes or fees that may apply to your order.  You’ll receive a confirmation email after we confirm the payment for your order. Your order is not binding on Squad until accepted and confirmed by Squad. All payments made are non-refundable and non-transferable except as expressly provided in these Terms.

If you have any concerns or objections regarding charges, you agree to raise them with us first and you agree not to cancel or reject any credit card or third party payment processing charges unless you have made a reasonable attempt at resolving the matter directly with Squad.
Squad reserves the right to not process or to cancel your order in certain circumstances, for example, if your credit card is declined, if we suspect the request or order is fraudulent, or in other circumstances Squad deems appropriate in its sole discretion. Squad also reserves the right, in its sole discretion, to take steps to verify your identity in connection with your order. You may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information). Squad will either not charge you or refund the charges for orders that we do not process or cancel.

All amounts are payable and charged: (i) for one-off purchase (e.g. lifetime Subscription), at the time you place your order; and (ii) For monthly or yearly subscriptions, at the beginning of the subscription and, because each such subscription renews automatically for an additional period equal in length to the expiring subscription term until you cancel it, at the time of each renewal until you cancel, using the Payment Information you have provided. You must cancel your monthly or yearly Subscription before it renews to avoid the billing of the fees for the next Subscription period. If you purchase your Subscription via the Site, you can cancel the renewal of your subscription at any time by contacting us by email at contact@joinsquad.co. If you purchase your Subscription via an App Provider, you can cancel the renewal of your subscription at any time with the App Provider. You will not receive a refund for the fees you already paid for your current subscription period and you will continue to receive the Services ordered until the end of your current Subscription period.

In cases your use of Squad requires a payment of the Subscription Fee and such payment is not successfully paid, we may suspend your access to Squad version until such payment is successfully processed.

We may change the amount of Subscription Fee and will communicate any Subscription Fee changes to you in advance and, if applicable, how to accept those changes. Subscription Fee changes will take effect at the start of the next subscription period following the date of the Subscription Fee change. You accept the new Subscription Fee by continuing to use Squad and our services after the Subscription Fee change takes effect. If you do not agree with the Subscription Fee change, you have the right to reject the change by unsubscribing from the Squad version prior to the price change going into effect.

Intellectual property rights

Intellectual property rights associated with Squad and its contents are our sole property or our affiliates. We reserve all rights to our intellectual property rights which are contained in, published at and/or provided through Squad. We are the exclusive and unlimited owner of all the economic and, to the maximum extent possible and permitted by respective laws, moral rights to Squad. The Platform is protected by copyright.

Squad is not, in any case, transferred, assigned, sold or leased to you, and we retain ownership of Squad even after installation on your personal devices.

You may not copy, reproduce, modify, lease, loan, sell, create derivative works from, upload, transmit, or distribute the intellectual property rights to Squad in any way.

All our trademarks, business names, logos, domain names, and any other our features and brand are our sole property. We do not grant you any rights to use any of our brands whether for commercial or non-commercial use.

We grant you limited, non-exclusive, revocable right to use Squad in the extent of the functionalities of the respective Squad version you have been registered for or you use as a Guest (the “Licence”). You are not entitled to grant any sublicence or assign this Licence to any third person. The Licence shall remain in effect until the termination of the Agreement, Squad subscription and provision of our services.

Any graphics, data, articles, photos, images, illustrations, texts and other content displayed or available on or through Squad are protected by copyright and/or other intellectual property laws. You may not to abide by all copyright notices, trademark rules, information, and restrictions contained in any content you access through Squad, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any content not owned by you, without the prior consent of the owner of that content or another authorisation.

Warranty disclaimer and limitation of liability

We provide you with our services and Squad "as is". You acknowledge that Squad and our services are not error-free. You use it at your own risk and discretion. That means Squad and our services don’t come with any warranty. We make no warranties, expressed or implied, with respect to the availability, merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, performance and quality of Squad or our service.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

If you are a business entity or entrepreneur, please note that in particular, we will not be liable for:

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Squad or to your downloading of any content on it, or on any website linked to it.


To the fullest extent allowed by applicable law, you agree to indemnify and hold us, our affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any third party claims relating to (i) your use of Squad and our service (including any actions taken by a third party using your Squad Account), and (ii) your violation of these Terms.

Complaints and technical issues

In case there is a technical issue or you have a complaint regarding any part of our services you must notify us about such issue or complaint and we will consequently investigate circumstances of described problem and inform you about the result of it and about the steps we will take.

You may notify us through e-mail address:  contact@joinsquad.co or by filling in the feedback form through Squad (send feedback button). We will do our best to respond to your complaint within 30 days after we receive such a complaint. You are not entitled to be reimbursed for any costs related to the complaint.

Personal data protection

You take into account that we process your personal data for the purpose of providing you with our services and access to Squad under the applicable laws related to processing and protection of personal data. Further details regarding processing of personal data of the Users; further information on how the Company processes these personal data is available here.

Term and termination

Agreement is entered into for an indefinite period of time.

You are free to terminate the Agreement at any time, by contacting us at  contact@joinsquad.co or by going to 'My profile' inside the app and then settings or edit then selecting 'Delete My Account'. Please refer to our Privacy Policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our services.

We are also free to terminate (or suspend access to) your use of Squad and our services or your Squad Account, for any reason in our discretion, including your breach of these Terms. We have the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.

Squad Account termination may result in destruction of any User Content associated with your Squad Account, so keep that in mind before you decide to terminate your Squad Account. We will try to provide you with an advance notice prior to our terminating your Squad Account so that you are able to retrieve any important User Content you may have stored in your Squad Account (to the extent allowed by law and these Terms), but we may not do so if we determine it would be impractical, illegal, not in the interest of someone’s safety or security, or otherwise harmful to our rights or property.

If you have deleted your Squad Account by mistake, contact us immediately at contact@joinsquad.co – we will try to help, but unfortunately, we can’t promise that we can recover or restore anything.

Provisions that, by their nature, should survive termination of these Terms shall survive the termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding our ownership or intellectual property rights, and terms regarding disputes between us.



We are entitled, in whole or in part, to assign our right and obligations under the Terms to a third party at our own discretion.

Choice of Law and Dispute Resolution

These Terms are governed by and will be construed under the laws of the State of California, without regard to the conflicts of laws provisions thereof. Any dispute arising from or relating to the subject matter of these Terms shall be finally settled in San Francisco County, California, in English, in accordance with the Streamlined Arbitration Rules and Procedures (the “Rules”) of Judicial Arbitration and Mediation Services, Inc. (“JAMS”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules.

Partial invalidity

Should any provision of the Terms be or become invalid or ineffective, such invalid provision shall be replaced by a provision that comes as close as possible to the meaning of the invalid provision. The invalidity or ineffectiveness of one provision will not affect the validity of the remaining provisions.